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There is always room for improvement and we as a problem solver must be hawk-eyed to find what could be improved. I always wonder how it changes your vision to look around you are just putting the lens of a designer and everything you look at; you just get involved in it. The context is so important that keeps you feeding back about what is going wrong. And like this, the user experience gets evolved always. Thus nowadays when I see contact form I wonder how it should be crafted. With the increase of the service industry the context of contacting the server completely changes. When a user needs help with something and wants answers in seconds then, yes you got it. Users can not go and wait for such answers for which the company will get back. End-user has some questions that should be solved on the spot and thus chatbots come as a savior. But wait have you thought through the other side that sometimes the user has very important things to ask that are very subjective? In those cases, email makes sense totally. As the problem is very personal to the user and hence the experience takes a whole different direction. Thus it is always a skillful thing to craft the contact page by taking such critical aspects into consideration to alleviate the experience.