Heuristics Rule Number 10 - Documentation App
The last Heuristics Rule from Neilsen and Molich’s 10 general principles for interaction design.
Heuristics Rule Number 10
“Help and documentation”
----------------------------------------------------
Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user’s task, list concrete steps to be carried out, and not be too large.
All highlighted interfaces on this post is how this rule is implemented in interface design.
With categorize different areas in a proper way so that the user can pick and correct the area and followed by that find a solution.
In addition adding a button to reach out to customer care would be a very good move since some users prefer voice calls even before looking at these help docs.
When conducting a Heuristic Evaluation on interface design that is intended to find usability problems at heuristic point number 10, Help and documentation. I usually make a question like the following:
1.Are users given clear steps / guidelines for using product services?
2.Do users have access to documentation on relevant topics to help achieve their goals?
3.Are users given another communication channel to ask for help in achieving their goals?
Feel free for leaving your comments, constructive feedback is welcome. 🙏
Don't forget to share some ♥️ with this design
uxmarker was founded with one mission mind: creating the best and most reliable user-centered design for our clients. Here in our HQ, we deal with a wide range of design avenues on every product platform. To ensure a satisfying product experience, our dedicated team generate data from curated user research methods and analyse them to find and fix various design obstacles. With our ingenious ideas and tested skill, we believe we can help make your products a pleasure to workwith.
We are available for projects, hit us up at hello@uxmarker.com
Instagram || Medium || Shop at UI8
