Inbox - Sentiment analysis

We have recently launched Sentiment Analysis in Inbox!

Route tickets based on sentiment
↳ It allows agents to quickly differentiate tickets between urgent and non-urgent tickets in order to better prioritise them.

Built on in-house machine learning technology
↳ This newly built technology is all made in-house, and analyses in Real-time the content of a message to indicate the sentiment of the contact.

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Meet Inbox
↳ https://messagebird.com/en/inbox/