CS Knowledge Base (2013 June)

—No job too small. Designed an internal tool for customer services.

During quarterly operation review, the team recognised that their Customer Service Agent have been spending too much time per one customer’s inquiry because they do not have a sufficient internal tool. I designed this knowledge base dashboard, one place that collect most frequent questions, solutions' procedure, e-mail template for responding. “Help agents. Help customers.”

Part of my case study presentaion, check out full version at
http://www.chooake.com/work_2013_KBdashboard.html