Costumer Journey Map Example

Hi everyone! 😃

I created this example of Costumer Journey for an asignment in my master of User Experience Design.
The example is about an online grocery store called Mercadona, in Spain.
It is just a part of the original one, the part that concerns the user.
In the original I specified information about the company, like the insights, goals, actions, KPIs and oportunities.

I attach the .ai file for you guys!

Feel free to contact me! uxdesign@laugon.com