Nightingale: Review Call Script Screen for Call Center Software

Today I present you Call Center Software to increase the MRR of your SaaS! 📈

Nightingale is a contact center software where we started to work on recently. It's a cloud-app that provides a flexible and efficient way to engage with customers and prospects with very powerful call features for both inbound and outbound calls.

It's very easy to add new call agents to the system & increase their productivity by using a predictive and progressive outbound dialer. The call agents will maximize their productivity with intelligent inbound call routing. Like this you can be sure that the customers will always be connected to the right agent 📞

We've put quite some attention in the documentation of the call script. The system can be used as a checklist to see if the agent approached the call correctly according to the script and the manager can review each call and add comments about the call right onto the call recording. This will make the process to train call agents more efficient and also measurable. Those metrics should be then used in order to increase the sales & customer success.

In our opinion all SaaS owners should use a system like Nightingale. It will help in closing more leads and increasing the customer success lifecycle and as an end-result it will lower the churn rate and finally helps to increase the MRR of your SaaS! 🚀

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