Creating a Business Apology
This illustration was created for an article addressing how businesses should properly apologize to their customers after they've made a mistake. Sometimes customers are really wronged (like a certain airline dragging a man off on overbooked flight) so taking steps to be considerate of your customers and problem-solve is crucial.
airlines
airport
apologize
apology
considerate
credibility
customers
empathy
incident
inconvenience
mistakes
problem solving
reputation
security
thoughtful
tsa
understanding
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Posted on
Apr 7, 2020
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