Ecommerce Customer journey map

Hi everyone.
It is part of my job that I have been developing for the E-commerce web app. The main approach was to retain the audience and increase the main marketing KPI:
- Customer satisfaction (CSAT) Score
- Refund/Return Rate (RR)
- Conversion Rate (CR)
- Shopping Cart Abandonment Rate (CAR) and others.
If you need to see the map itself, you can view and download it free from there https://photos.app.goo.gl/iyH7sjqGyJipHn3S9 .

Thanks for watching, and if will have some questions about the main workflow, you can ask me at the comments below.